No Up-Front Costs
Our radiology collections, billing and management services are provided on a contingency basis, meaning, there are no up-front costs and you are only charged a percentage if and when a collection payment is made. When applicable, we'll link these new accounts to the same guarantor and scrub for deceased, bankruptcy, eligibility and presumptive charity-related statuses. Based on our scoring and segmentations methodology, accounts are strategically assigned to automated workflows proven to prompt the right response and result.
RADtxt
Our SMS/MMS texting service allows for instant communication to your patients, sending bill reminders, payment confirmations and important due date alerts. Patients can respond via standard text messaging or connect directly to an account representative through a call-back number.
RADial
RADial is our automated outbound calling tool for reaching, communicating with and collecting payments and other information from your patients. We can provide custom tailored and interactive collection calls to your patients, who are offered the choice of automated service or can speak directly to a staff member.
Patient Web Portal
Patients are able to login to their account with a true full service solution. They can pay in full, negotiate a payment plan all without human intervention. Highly trained agents and innovative, convenient technology all work together to get bills paid quickly and increase customer satisfaction.
Insurance Follow Up
Does your current agency have a billing department that can help you reprocess claims? We can recover insurance balances from any payer, assist with resolving denied claims, execute appeals as well. In radiology, we see more and more patient accounts placed without insurance listed (to no fault of your own), rather than put them into the collection poool, we scrub them for eligiblity, and reprocess those claims on your behalf, or work with your billing company or team to get them resolved.