Debt Recovery
Radiologybill has dominated industry standards for decades. For aged and harder to collect accounts, we offer extensive programs with flexible options that allow increased management control.
NO UP-FRONT COSTS
Our radiology billing and management services are provided on a contingency basis, meaning, there are no up-front costs and the client is only charged a small percentage if and when a collection payment is made. When applicable, we’ll link these new accounts to the same guarantor and scrub for deceased, bankruptcy, eligibility and presumptive charity-related statuses. Based on our scoring and segmentations methodology, accounts are strategically assigned to automated workflows proven to prompt the right response and result.
Bill Reminders
We’ll customize a series of managed omni-channel communications, including recovery letters, messages and calls based on your organization’s unique requirements that will engage your patients more effectively, enhance communication and increase your collections.
Our SMS text messaging service, RADtxt, allows for instant communication to your consumers, sending bill reminders, payment confirmations and important due date alerts. Patients can then respond via standard command codes or connect directly with an account representative through a call-back number.
RADial is our automated outbound calling tool for reaching, communicating with and collecting payments and other information from your patients. RADial can provide custom-tailored and interactive collection calls to your patients, who are offered the choice of automated service or can speak directly with a staff member.
Consumers are also offered a full-service online portal where they can view their current account status, make payments or negotiate a payment plan without human intervention. Our inbound and outbound Integrated Voice Response (IVR) system offers payment options and questionnaire answers via the consumers touchtone phone.
Highly trained agents and innovative, convenient technology all work together to get bills paid quickly and increase customer satisfaction while never charging the consumer a “convenience fee.”
Missing Locator
Radiologybill improves recovery by locating your lost patients. This is a no-cost service that is included in our collection program. We use skip tracing tools to help locate or update phone numbers, addresses, assets, and places of employment.
Resources Include:
- Access to over 40 BILLION records
- Data compiled from more than 10,000 independent sources
- Comprehensive Individual Reports
Data We Locate & Update:
- Current addresses
- Cell phone
- Telephone (VoiP)
- Relatives
- Roomates
- Associates
- Property
- Employment or Business
- Professional Licenses
- Bank Accounts
True Extension of Your Billing Office
From insurance balances to self-pay, our extended business office and insurance services provide you as much or as little help as you desire in assistance with billing and insurance claim follow-up. Our team targets the early phases of an account when it is less expensive to deliver revenue. Through improved contact and close rates, we can recover more money faster than a provider can recover on their own.
Insurance Services
Recovering insurance balances from any payer, assisting with resolving denied claims, executing appeals and claim rebilling. Services can be tailored for specific aging and balance ranges.
Self-Pay Services
As the patient has become the third-largest payer in the country, balance after insurance has skyrocketed. We will tailor a self-pay collection program for any provider based on their specific needs and offer simplified payment tools that suit the individual patient’s circumstances.
Our self-pay program combines the latest predictive dialing technology and advanced healthcare scoring models with a team of self-pay collection experts to provide a cost-effective solution for managing self-pay receivables. Our model prioritizes the highest propensity to pay accounts to return more revenue as quickly as possible. We will provide these outsourced business office services under the name of the provider, collecting self-pay balances starting at generation of the first bill or up to 90 days afterwards. This would include tailored statement and letter series specific to the providers needs along with outbound calls with or without managing inbound calls as well. A provider can enhance communication with the patient, avoid costly bad debt referrals and improve patient satisfaction. Radiologybill has demonstrated the ability to significantly accelerate cash flow while decreasing inbound phone calls to hospital staff. Calls are recorded and monitored to ensure communications with patients meet the highest professional standards. These recordings and all collection activity are made available to our clients in real time via our client support web portal.
Experience The Difference
When you outsource to Radiologybill, you will gain access to expertise that may not exist internally. You’ll have the ability to deploy superior billing technology without the usual licensing fees and system transitions. We will give you the opportunity for major expense reduction while utilizing our seasoned professionals with a solid understanding of revenue cycle management and know-how to deploy our organization’s resources to produce results.
Legal
When all voluntary collection efforts have been exhausted, legal action can be used to recover your accounts. Radiologybill has a full legal department in house, as well as attorneys in every state we serve. Before placement, accounts are reviewed to ensure that the consumer has a good address, ownership of real property, verified full-time employment and/or is neither indigent, nor on welfare. Only when assets are sufficient and tangible is a recommendation made to refer to legal counsel. Accounts are referred to our legal department when our call center receives several broken promises or no voluntary payment. Written authorization is secured from the client prior to taking action. When litigation is imminent, we absorb all court costs, filing and legal fees. We only request to file suit against the consumers that are fully capable of paying their just obligation, but instead have chosen to ignore or refuse all payment requests.